Responsible gaming at Spintexas
Gambling at Spintexas Casino should stay a form of entertainment, never a financial pressure. On this page we set out the controls on your account and the free, confidential help available to you at any time.
How we protect your play
We take player wellbeing seriously, and we build it into the platform rather than leaving it to good intentions. Our systems monitor account behaviour around the clock and flag patterns associated with risky play, such as sharp increases in deposit frequency or extended sessions during night hours. When our team sees those patterns, we may contact you directly, point you to your account limits, or in some cases apply protective restrictions.
You can turn on reality checks at any time from your profile settings. Once active, a reminder appears on screen at the interval you choose, typically every 30, 60 or 120 minutes, showing how long you have been playing and your net result for the session. Our support team is reachable 24/7 by live chat and at [email protected] if you want help reviewing your account settings.
Warning signs to watch for
Problem gambling rarely announces itself. It tends to build from small shifts in behaviour and mood. We ask you to read the signs below honestly, not as a judgement but as a health check, and to treat one or more of them as a signal to pause.
- Chasing losses with larger or more frequent bets to win money back
- Playing for longer than you planned, or being unable to stop a session
- Hiding your gambling from family, friends or colleagues
- Borrowing money, using credit or selling possessions to fund play
- Gambling to escape stress, anxiety or low mood rather than for fun
- Irritability, restlessness or preoccupation when you are not playing
- Neglecting work, study, sleep or relationships because of gambling
- Depositing amounts you cannot comfortably afford to lose
Set limits in your account
Every control below is available immediately from the Safer Gambling section of your account page, or by asking our 24/7 support team to apply it for you. Limits are set per calendar month unless stated otherwise.
- Deposit limit: caps the total you can deposit daily, weekly or monthly, effective instantly when you set it.
- Loss limit: stops play for the period once your net losses reach the amount you chose.
- Wagering limit: restricts the total value of bets you can place within the set period.
- Session timeout: logs you out automatically after a fixed number of minutes so you take regular breaks.
- Reality checks: an on-screen reminder of time played and net session result at intervals you pick.
- Cooling-off period: a short break of 24 hours to 30 days during which your account is suspended.
- Self-exclusion: blocks your account for 6 months or permanently, with no option to reopen early (see below).
Self exclusion step by step
Durations we support
You can exclude yourself for 24 hours, 7 days, 30 days, 6 months or permanently. Requests made in your account apply immediately; requests sent by email to [email protected] are processed within 24 hours. You can also register with GAMSTOP, which excludes you from all UK-licensed gambling sites in one step.
| Duration | What happens |
|---|---|
| 24 hours to 30 days | Cooling-off: account frozen, marketing paused, reopens automatically at the end |
| 6 months or permanent | Full self-exclusion: account closed, reopened only at your written request after expiry |
Balance and open bets
Any remaining balance stays in your account and is refunded to your original payment method on request, or held until the cooling-off period ends. Open bets that cannot settle within the exclusion window are voided and returned as stake. Pending withdrawals are processed as normal. Marketing emails and bonuses stop from the moment the exclusion starts.
Reactivating your account
For a 24-hour to 30-day break, access returns automatically when the period ends. For a 6-month or permanent exclusion, you must contact us in writing after the term expires, complete a short review with our responsible-gambling team and pass identity and affordability checks before play resumes. During an active exclusion there is no reactivation route, and we ask you to treat that boundary as final.
Keeping gambling away from minors
You must be 18 or over to hold an account with us, and we verify this before you can deposit or withdraw. Our KYC process requires a government-issued ID, proof of address dated within 3 months and proof of payment method, with checks normally completed within 48 hours. Accounts flagged as belonging to a minor are suspended immediately and any deposits returned.
If minors can access your devices, we recommend parental control software such as Net Nanny, Qustodio or Gamban, which block gambling sites at device level. Keep your login details private, never save them on shared computers, and log out after every session.
Free confidential help
You do not have to wait for a crisis before talking to someone. These UK organisations offer free, confidential support to gamblers and to the people around them, by phone and online, with no referral needed.
- National Gambling Helpline, run by GamCare: 0808 8020 133, www.gamcare.org.uk
- BeGambleAware: free information and self-assessment tools, www.begambleaware.org
- GAMSTOP: free self-exclusion from all UK-licensed gambling sites, www.gamstop.co.uk
- Gamblers Anonymous UK: peer-support meetings, 0330 094 0324, www.gamblersanonymous.org.uk
Talk to our safer gambling team
Our support team is on live chat 24 hours a day, every day, and every agent is trained to handle responsible-gambling requests without asking you to justify them. You can email [email protected] with the subject line Safer Gambling and your request will be actioned within 24 hours. If you want a limit set, a break started, or simply a review of your recent play history before deciding, ask us and we will do it.
Frequently Asked Questions
Can I raise a limit immediately?
No. Increases to deposit, loss or wagering limits take effect after a 24-hour cooling period so the decision is not made mid-session. Reductions apply instantly.
Does GAMSTOP cover Spintexas Casino?
Yes. Registering with GAMSTOP blocks you from all UK-licensed operators, including our site, for the duration you choose, from 6 months to permanent.
Will I get my balance back if I self-exclude?
Yes. Request a refund and we return your remaining balance to your original payment method. Open bets that cannot settle within the exclusion window are voided and the stake returned.
How does self-exclusion differ from a cooling-off period?
A cooling-off period lasts 24 hours to 30 days and the account reopens automatically. Self-exclusion lasts 6 months or longer and can only be lifted at your written request, after a review with our safer-gambling team.