Contact the Spintexas Casino Team
Our care team works around the clock, every day of the year. Whatever the hour, there is a trained agent on the other side of the chat window ready to sort your query.
Reach Our Support Team Anytime
Live chat
Open the chat window from the speech bubble in the bottom right corner of any page on spintexas-casino.org.uk, enter your name, and an agent joins within 2 minutes on average. Chat runs 24/7, including weekends and bank holidays, so a late-night question about a withdrawal or a stuck bonus gets answered while you are still at your screen.
Write to [email protected] for anything that needs detail: screenshots, transaction IDs, or documents you would rather not paste into a chat window. We reply to every message within 12 hours, and most arrive far sooner. Put your account username in the subject line and we can pull up your file before we start typing, which cuts the back-and-forth.
Response times at a glance
No telephone line is part of our setup; chat and email cover everything, and both are staffed by the same team of agents, so the answer stays consistent whichever route you pick.
| Channel | Availability | Typical response |
|---|---|---|
| Live chat | 24 hours a day, 7 days a week | Under 2 minutes |
| Email ([email protected]) | 24 hours a day, 7 days a week | Within 12 hours |
| KYC document review | During verification | Up to 48 hours |
What We Can Help With
Account and verification queries
Locked logins, password resets, duplicate accounts, and KYC questions all land with us first. If your verification is taking longer than the 48-hour processing window we quote, message us and we will chase the compliance team directly and tell you exactly which document is holding things up.
Payments, bonuses and play
We handle the full range of day-to-day questions, from a deposit that has not credited yet to a withdrawal above the £4,500 daily cap that needs a staggered plan. Bonus queries are equally welcome: wagering progress on the 350% welcome offer, the SPIN350 promo code, free spin eligibility, or why the 30x playthrough counter reads what it does. When play stops being fun, the same chat window connects you to our responsible-gambling desk, who set deposit limits, loss limits, session reminders, cool-offs, or GAMSTOP self-exclusion on the spot.
Check These Before You Write
Three quick checks
Half of the tickets we receive are solved by one of three checks that take under a minute each. Running through them first means that when you do contact us, the message you send is already complete and our reply can be a solution rather than a request for more information.
Information to include
When you write, give us your username, the date and time of the issue, the amount in GBP if money is involved, and any error text you saw. Since we launched in 2025 we have kept a single ticket history per account, so one clear message is often all we need to resolve a matter on the first reply.
Our Registered Office
Formal correspondence
Spintexas Gaming Ltd holds licence MGA/B2C/812/2025 from the Malta Gaming Authority and keeps its registered office at Level 4, Sun Court, Elia Zammit Street, St Julian's STJ 1053, Malta. Postal queries reach us at that address; allow 10 working days for a written reply because mail is collected weekly and routed to the relevant department. For anything time-sensitive, the chat window remains the faster route by a wide margin.
Press and Partnership Enquiries
Media and affiliates
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Frequently Asked Questions
Is your live chat really available at 3am?
Yes. Chat is staffed 24 hours a day, 7 days a week, with agents joining in under 2 minutes on average, including weekends and holidays.
How long does an email reply take?
We answer every email to [email protected] within 12 hours. Include your username and any transaction reference to get a full solution in the first reply.
Can I phone the support team?
We do not run a phone line. Live chat and email cover all queries, and both channels reach the same trained agents around the clock.
Where do I send KYC documents?
Upload them directly in your profile under verification rather than emailing them. Review takes up to 48 hours, and the status badge in your profile shows live progress.